How to File a Claim

A claim may be filed if your package has been lost or damaged.

Damaged product and packaging (including all inner packaging) must be retained until the claim investigation has been completed.
Damage claims must be reported and filed within 60 days of the delivery date.
Lost package claims must be filed within 180 days of the package shipping date.
A Claim File can only be registered if you have a trace number starting with the letter T followed by 7 numbers, and you have been advised by the Trace Agent to file a claim.

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File a Claim

Package Information

Type of Claim*:

Tracking Number(s)*:

Find

Date of Shipment*:

Trace/Claim Number:

Date of Claim*:

Pickup Record Number:

Shipment Weight:

Lbs

Number of Packages:

Claim Amount ($)*:

Claim amount should reflect the shipper's cost and should not include markup/profit margin.

C.O.D. Amount:

Freight Charges:

Total Claim Amount*:

Brief Description of Reason for Claim*:

Shipper Information

Account Number*:

Company*:

Address*:

Suite:

City*:

Province*:

Postal Code*:

Contact Name*:

Phone*:

Email*:

Consignee Information

Company*:

Address*:

Suite:

City*:

Province*:

Postal Code*:

Contact Name*:

Phone*:

Email*:

Supporting Documents

To further assist us with processing your claim, kindly submit the following required documents:

Invoice or letter stating cost price for product
Copy of original Pick-Up Record or manifest
Copy of original invoice for goods (or copy of price list indicating costs)
Repair cost (if claim is for repair)
If you do not have an account number, the name and address of the Agency or Depot who accepted the shipment
Any other relevant supporting documents

No File Chosen

Please note:

Accepted types: pdf, xls, xlsx, txt, csv, jpg, jpeg, png, mp4, mov, zip (Maximum 6 files)
File size must be less that 5MB
Additional files can be sent to claims@canpar.com. Please ensure to note your tracking number in the subject line.

If you prefer to submit your documents by mail, kindly send them to:

Canpar Express
Attention: Claims Department
201 Westcreek Blvd.
Suite 102
Brampton, Ontario, L6T 0G8

Previous Submit

Thank you for your submission.

A member of our Trace and Claims team will review your claim and contact you within 2 - 5 business days.

Damaged product and packaging (including all inner packaging) must be retained until the claim investigation has been completed.

Please note, claims investigations can take up to 30 days to complete.

Your patience and cooperation is greatly appreciated.

Helpful How-Tos

Proper labeling and packaging techniques are essential when preparing your shipment.

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